A new phrase to describe the purchasing of a physical product when you already own the digital version, but forgot that you had it.
Hostile user support
There is a growing trend in startups to outsource their help desk / tickets to third parties. I’m a user and I just had to deal with one of these help desk ‘solutions’. In order to file a support request I had to create an account on the 3rd party site. This was fun.
I have the option of using Twitter, Facebook or Google to log my request, all of which require too many unnecessary permissions. I also have the option of creating an ‘e-mail’ account. Another account I don’t need. Just to post a little support request. I have to give my e-mail, and pick a password, but not just any password, an enforced complicated bastard of a password which I’m guaranteed to forget. In fact, I probably already have an account for this site that I can’t remember. Then I had to enter a captcha, and then I finally get to post my question! Yay!
Then I get to confirm my e-mail address by clicking on a link in an e-mail that they send me!
I’d be interested to know how many people abandon a question at the forced account sign up? I know I’ve done it a few times. This time, I actually need the product I’m looking for support on and don’t have a choice. If I wasn’t invested in the product I’d nearly have cancelled my paid account and just went elsewhere. It was easier than asking for help.
Is there a solution to all this? E-mail only password-less log-in! If I want to become a member of a community, I will. If I just want to figure out what “Can’t load project” means, then just let me use my e-mail address as a reference and stop bugging me. Please.
All the screenshots
I set up a new Android tablet for a friend to find that next to the home button there is a screenshot button. Who in their right mind decided that this was a good idea? What were they thinking? Where were they when the idea came to them? Why did they think the average user would need to take screenshots to frequently as to put a button on the main menu bar?
I’ll just go into settings and disable it. No setting to disable it. A quick Google leads me to believe that the simple fix is to, get this, flash a custom rom, no thanks, I’m not explaining that one or taking responsibility for it.
So now, my friend has an Android tablet which has a screenshot button next to the home button, which is very easy to hit by accident. The home button isn’t even centered. Oh, it’s just taking screenshots I hear you say, what’s the big deal. It takes a screenshot and shows the screenshot in a little polaroid border and then swishes off screen, every time.
Other than that it’s a very nice tablet.
Jawbone UP: The UPpening
I had previously said that I’d follow up my Jawbone Up initial impressions with a more in-depth review. Reading back on the initial impressions I think that I covered the basics fairly well and I suppose at this point all that’s left to do is review my own personal use.
I’ve kept using the UP with the exception of a few weeks here and there where I misplaced the charger because it’s a good ten days between charges. This is obviously both brilliant and annoying. It’s so long between charges that the charger has been packed away or is at the bottom of a bag or still attached to some USB plug somewhere. It’s not a major problem but it would be nice to have a standard charging mechanism, though I can see how that would compromise the design of the UP. The ten day battery life is very convenient though. Jawbone sell additional charging cables for about $10 so it’s not the end of the world if it goes missing.
The sleep tracking is good but there are some inaccuracies. It’s reasonably accurate with the start and end of your sleep, but waking up during the night isn’t really reflected in its recordings unless you flail your arms around a bit or get out of bed. It really made me realise that I wasn’t getting as much sleep as I had convinced myself. That alone was worth the asking price.
Related to the sleep tracking is the stand out function of the device. The smart alarm. The UP gently vibrates to let you know that you should get up. It can wake you up when your sleep cycle is the lightest. This is quite possibly the second nicest way I have ever been woken up, it makes a regular alarm clock seem violent in comparison. The only problem with it is that once you the alarm off, it’s off for good. I still have to set a backup alarm on my iPhone just incase, but the UP’s alarm is very effective.
I haven’t really bothered with the food tracking aspects of the Jawbone, I have yet to find an app that makes food entry easy. I tried for a few days and gave up on it.
The step tracking is accurate and useful. Measuring the steps has lead to me taking the long way around to get places and taking the stairs more. There’s nothing more to say about it really. I don’t exercise much beyond walking at the moment due to an ankle injury which but the exercise entry is fluid.
The most annoying feature of the UP is as follows: When you want the Jawbone to track your sleep, you must long press the button to change to sleep mode. If you have forgotten to sync or, like me, want to double check your alarms are set correctly, the UP reverts to daytime mode without telling you! Change to sleep mode, check alarms, day mode. This has lead to numerous nights sleep that have been unrecorded. When a state change is explicit I expect it to always be explicit. It took me far too long to figure this one out. I had myself convinced that I was changing the mode in my sleep.
The Jawbone UP is definitely worth the money if you’re interested in what it has to offer. It’s unable to track sleep apnoea, one of the reasons I was initially interested in sleep tracking, but the rest of the sleep functions are great. There are better apps to track your diet. Overall I’m very happy with it.
Why do printers suck so much?
I’ve just given over the last few hours of my life to the re-installation of a consumer ink-jet printer for my aunt. The ISP sent a new router, with new settings which meant that the printer couldn’t connect. In addition to this, the new router didn’t have a WPS button (thankfully, but annoyingly) meaning I had to somehow get the printer connected to the network again.
What followed was about 2 hours of error messages; plug in this cable, printer not detected, insert paper, align cartridges, reboot Windows, clear paper Jam, ink cartridges not installed properly, and two way communication could not be established. The software and hardware combination of this printer was so hostile that at one point my aunt helpfully suggested that we just buy another printer, it’s only €50 and you get ink with it, that would be easier.
Printer ink costs more than blood, printers are sold just to sell ink. The hardware is functional but not built to last. I don’t see how this encourages consumer loyalty, but obviously I’m missing something. The ink companies are obviously running the numbers.
Can the ink industry be disrupted?
Half-Baked: Social Address Book
I still have a Facebook account. I don’t use it that often but I keep it around because it’s my only way of contacting certain people. They’re obviously not close friend but at the least they’re people that I don’t want to lose touch with.
I want a ‘Social’ Address Book. An address book which has the following features:
- Everyone creates a Social Address Book account and adds their contact information.
- I can add other people to my address book.
- They can approve me and choose which information I get to see.
- I can choose which information they get to see.
That’s it. No mechanism for communications, no trying to own your data, no trying to own your channel of communications. Just contact information.
The Second Screen Experience: The Current Situation
The Second Screen Experience is basically what the viewer is doing on their second screen while watching TV, be it a laptop, smartphone or tablet. According to NPD Group’s research, “87 percent of U.S. entertainment consumers reported to be using at least one second-screen device while watching television”, yet “consumers are not widely using applications designed by broadcasters on their laptops, smartphones, and other second-screen devices.”
I’m not sure if technology is assisting in creating a more immersive TV experience or it is being used to make up for a lacklustre single screen experience. In this series of posts I’m going to explore what I’ve seen so far from TV companies and in a future post I’ll detail what I’d like to see as a consumer.
As I’m based in Western Europe I’m sure that the 2SEs (Second Screen Experiences, couldn’t be typing that out each time!) that I’ve been exposed to are possibly quite different to those in other parts of the world, mainly the US, so take my views with a pinch of salt. But still, things have come a long way since the 90s, sending text messages to my friends while watching the X-Files on a Sunday night. The advent of social networks (or newsgroups depending on how you look at it, alt.tv.simpsons is still going 23 years on) allows people to do basically the same thing but with one or more participant and no requirement for anyone else to be on the other end of the message.
Based on my brief unscientific analysis of the Weekly Top 100 US TV Programs it seems like there are four broad categories of 2SE. The most popular category is Live Sports, which basically encompasses all live sports, as I write this the NBA and NHL finals are on top.
Several of these 2SEs simply make an attempt to aggregate the comments from their viewers into one place, if this is based on a live event there may be limited opportunity to interact with the hosts or contestants. Some shows try to make the experience more all-encompassing. After fully embracing Twitter last year the WWE invested in and formed a strategic partnership with Tout which allows fans and performers to shoot 15 second videos which are featured on live broadcasts of Monday Night RAW. The WWE Active App provides backstage content, match continuation, polls, trivia, performer biographies and extra content during the commercial break. The WWE offering seems to be the most comprehensive of live offerings, not being a ‘seasonal sport’.
The second most popular category Entertainment is based around talent shows, The Voice being in the lead, but I’d include live game shows such as the Million Pound Drop (UK). Gameshows like the Million Pound Drop offering the viewer the chance to play along at home online with their statistics and achievements often broadcast on air, a similar setup was used during runs of “Who Wants to be a Millionaire?” in the UK.
Scripted and Reality Entertainment
The third category appears to be Scripted and Reality Entertainment which covers anything that comes in series or movie format and doesn’t fit into the other categories, this includes Mexican telenovelas which appear to have a huge portion of the market and The Simpsons, Criminal Minds, etc. The AMC provides StorySync (which I’ll cover in my next post) for their major franchises, but other than that there appears to be very little tailor-made 2SEs for this category of program, apart from the quintessential IMDB. I’ll come back to this category in my next post.
News and Current Affairs
The final category which I can identify is News and Current Affairs which includes the NBC nightly news and any of the 24 hour news networks. There doesn’t appear to be any apps specifically aimed at the 2SE from a News Channel or Show point of view, they are aimed at News in general, which is probably the best way to go about it. The 2SE for breaking news is probably twitter or reddit.
I feel that all categories are served fairly well by existing solutions with the exception of Scripted and Reality Entertainment which I think needs to be stepped up, more about that in my next post. Zeebox is a general solution for the 2SE. It offers a guide, casting, synopsis, show specific forums, twitter feeds, related facts and trivia and of course all kinds of friendly social interaction. It works for every program that is on the TV Guide. Zeebox can be hit and miss, popular live events such as Wimbledon generate enough content to be interesting but there’s still little to no activity on most of the shows. It appears that most major US TV networks have invested in Zeebox.
I think a good 2SE needs to tap into conversations that are already happening outside of a 2SE only ecosystem and needs to prompt people to take part, to voice an opinion, to vote in a poll or to at least state an agreement with another opinion. It needs to be low friction, allowing some interaction without registration. It needs to accommodate 2SE lurkers or ‘viewers’ who won’t engage.
There is a land grab at the moment to see who can take the lions share of the 2SE market, valuable for its advertising dollars and commercial break integration. One thing is obvious to me, content producers need to be 100% onboard in order to create an engaging second screen experience. Investing in Zeebox looks to me like a weak attempt to have their problems solved by a 3rd party and their viewers. It may work for some of the categories above, but unless the networks and content producers provide more content for Scripted and Reality Entertainment which isn’t dependant on ‘live’ interaction, they’re not going to get a significant traction.
Of course I can’t back any of this up with anything other than a gut feeling and knowing what I like. Stay tuned.
Jawbone UP: First Impressions
The Jawbone UP is a wristband and app combination that tracks your movement, sleep and calorific intake. I recently purchased one from Amazon and have been wearing it for the last two days. These are my initial impressions, hopefully they will be useful to others considering the UP as there were some questions that I couldn’t find the answer to before buying. I will follow up in a few weeks once I’ve build up a track record of usage.
The wristband itself is a hard rubber with a more plastic texture, it’s reasonably flexible, something which the images I had seen before purchase didn’t convey. If you’re worried about the band fitting, there’s some flexibility in it. My wrist was slightly larger than the large model but it still fits. The wristband has a matte finish and a zigzag pattern on the outside which catches the light nicely. The widest, chunkiest part of the wristband is where the batteries, vibrating motors and sensors reside, the ends of the band are where you will find the sync connector, indicator lights and a single button.
The end that contains the sync connector, which is basically the same 3.5mm headphone connector that you will find on your iPhone headphones, is covered by a snap on cap which must be removed for syncing and charging. Syncing is achieved by plugging the headphone connector into the headphone socket on your iPhone while the UP app is running.
The other end of the bracelet is capped with a button. There are two indicator lights on the edge of the wristband which are used to give you feedback about the mode that the device is in. A short press of the button will flash either a green ‘sun’ or a blue ‘moon’ to let you know if you are in daytime mode or nighttime mode. To change modes a long press of the button is required, the wristband will vibrate and the new mode light will show briefly. You need to manually change modes, change to night mode when you get into bed, change to day mode when you get out of bed.
There is also stopwatch functionality included, a short press followed by a long press of the button will start the internal stopwatch. A long press will cancel the stopwatch. There is no feedback given on the wristband itself about the timing of the activity, when you sync with the app, the timed event will be noted and you can add more information about it. There is no time display or any other feedback on the UP other than the mode light and the vibrating motor.
The wristband can also be used as an alarm clock which will gently vibrate you awake when your sleep is at its lightest phase within a specified time range of your desired alarm time. The alarm clock is set via the iPhone app. There is also an idle monitor which will cause the UP to vibrate if you have been inactive for a certain configurable period of time.
The Power Nap feature is a short alarm which wakes you up after an optimal ‘Power Nap’. This is turned on by pressing the button twice and then pressing and holding until the moon flashes.
The UP is charged via USB, it comes with a small three inch cable/adapter which you plug the UP into and then plug that into a USB port. The UP charges in less than 2 hours. The documentation says that there is no need to remove the UP from your wrist other than to charge it, but it’s important to remember that it’s not waterproof and I’m not sure if shower proof means rain shower or bathroom shower.
You can download the UP app from the iPhone App Store and recently an Android version has been released which you can get from the Play Store. The overall instructions received with the band are fairly minimal but they basically amount to download the App and plug the wristband into your phone. I’m using the iPhone app so this review does not reflect the Android version, if I can sync to more than one device I’ll set it up with my Nexus 7 and see how that goes.
When you run the App and connect your UP it will ask you for your Name and to give your UP a name. You will then be asked to create an account. Your vital statistics are recorded and used in calculations for calories burned etc. The UP App appears to be very comprehensive.
I won’t cover too many of the App’s features as they are a little more complicated than the UP hardware is. I’ll give a general overview here and I’ll come back to it if needs be in a future update.
Syncing with the App is simple; Open the App, remove the cap from the UP and insert it into the headphone jack on the phone. The App will detect that the UP has been connected and initiate a sync. The sync will tell you how many steps you have added, how much sleep you got, and it will give you the option to categorise any timed activities such as a walk or a run.
One of my main reasons for purchasing the UP was to monitor how much sleep I was getting, I’ve only used it one night so far, but it seems to be reasonably accurate overall. You set a goal for how many hours sleep that you want to get each night. I set it to the default 8 hours, last night I achieved only 82% of my goal with just 6 hours and 34 minutes of sleep. The App breaks that down for me even further. I fell asleep at 01:15, I woke up at 07:44, I had 2 hours and 21 minutes of ‘Light sleep’, 4 hours and 13 minutes of ‘Deep sleep’, It took me 37 minutes to fall asleep, I was awake in bed for a total of 42 minutes and I woke up 1 time during the night. Take a look at the image below to see how it is presented, along with a nice graph.
I can’t really take issue with any of those statistics due to not having any other way of measuring these but I definitely remember waking up several times during the night, however briefly, but the UP only registered one. I’m hoping to have a sleep study done soon, I’ll see if they’ll allow me to wear the UP and compare the results. They probably hate patients like me!
Your Daily activity is presented in a similar manner, you set a daily goal for the number of steps you wish to take. It recommends 10,000 steps but the average is around 6,000 so I chose 8,000 to not be too ambitious. I walked the equivalent of 4.48 miles, took 8,900 steps, and burned a load of calories! It’s important to calibrate your band by starting the stopwatch and walking a route for which you know the distance. This will help you get more accurate readings, my band was out by about 20% in its estimates before I calibrated it.
You can see how the information overview is presented in the picture below. You can also add other workouts to your day as well as keep track of your mood.
There are several features of the UP App that only become active after you’ve built up some data, Trends, Lifeline, etc. I’ll come back to these at a later date. The other main part of the App is logging your food and drink. It gives you a similar breakdown to other areas, but I’m not sure if I’ll use this part yet, there is the possibility that I can integrate it with MyFitnessPal which would be nice to stick with.
Smart Sleep Alarms are a handy feature which wake you up when you’re in a lighter state of sleep, within 30 minutes of the time you set. You are awoken by the gentle vibration of the UP. I have to say that it was a very nice way to wake up, when my alarm goes off I usually feel as though I’m being stabbed in the brain by demons, but not so with the UP. Again, I have no way to know if I was actually at my lightest sleep phase when I was woken up but it was very easy to get out of bed.
Idle alert can be configured to give you a buzz when you’ve been inactive for a configurable period of time, from 15 minutes to 2 hours. Just a reminder to get up and move about.